Shipping and Return Policy


We take great care in creating Hannie Chocolate products and want to ensure you receive your shipment in the freshest, most delectable condition. Because chocolate is sensitive to heat, we also take great care when shipping our products. Please refer to the following guidelines to determine the best shipping method for your package.

Order by 12 Noon to Ship Next Business Day
One Business Day Service
Order by 7 AM. (east African Time) Monday – Friday and we will ship your package out the next business day. Please note that orders placed on Saturday are held and shipped from our factory on the following Monday.

Promotional Shipping
Orders taking advantage of shipping promotions may take up to 3-5 business days to process. Please see individual promotion for delivery expectations.

PO Boxes
Our carriers can ship to PO boxes, and valid street address when placing your order.

Temperatures Over 70 Degrees
Chocolate starts to melt at 70 degrees F. When the ship-to destination has the potential to be in the 70’s or higher, your options for shipping will be limited to one or two-day service to ensure the integrity of the chocolate.

Temperatures Over 90 Degrees
When temperatures have reached 90 degrees F or higher at the ship-to destination, your option will be restricted to one day service.

International
Hannie chocolate ships internationally at all time.

Future Delivery Dates
To place an order with a future ship date please contact us directly at (+256) 7006016996 Whatsapp +243994896498